PORT Homes

Consumer Code



The Consumer Code for New Homes has been established to ensure that best practice is followed in respect of the marketing, selling and purchasing of New Homes and to set expected standards for after sales customer care service.

The Code establishes mandatory requirements that apply to all Developers registered with the Code.

Consumer Code for New Homes Ltd is the Code Sponsor, the body which manages the implementation and effectiveness of the Code.

Where a Developer (or their Agent) is found to be in serious breach of the Code, the Code Sponsor can apply a range of sanctions, including removal from the Code’s register of members. This will also result in removal from the registers maintained by the Warranty Bodies.

The Code provides an independent Dispute Resolution Scheme for complaints that arise and are made in writing to the Developer within two years of the date of the Completion of the New Home purchase.

The Code also benefits second and subsequent Buyers of the New Home but only in respect of after sales matters reported within two years of the date of the Completion of the New Home purchase.

Nothing contained within this Code affects a Buyer’s existing legal rights and does not replace any existing legislation regarding the sale and marketing of New Homes to consumers.

Purpose of the Consumer Code for New Homes
The Code ensures that Buyers:

  • Are treated fairly by the Developer (and their Agent)
  • Are confident about the Developer’s legal and professional status as a company
  • Are given clear and reliable information upon which to make decisions about purchasing a New Home
  • Know what standards of construction to expect from the Developer
  • Know what service levels to expect from the Developer (and their Agent)
  • Understand what they have to do to maintain their New Home and address any problems that may arise
  • Know how to access speedy, low-cost Dispute resolution arrangements if they are dissatisfied.
  • In a vulnerable position are identified and given suitable support to help assist them in making decisions.

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