PORT Homes

Customer Charter

Our Commitment To You Is To…

1. Ensure that our marketing and advertising information is presented in jargon-free language that helps you make informed decisions.

2. Give you a copy of the Charter and the Consumer Code for Home Builders upon reservation of your property. Copies will also be displayed in our sales office and are available to download from our website.

3. Make your cancellation rights clear to you at the point of reservation.

4. Advise you who to contact at every stage of your purchase; from reservation and exchange. To legal completion and throughout the warranty period.

5. Provide you with regular updates on the construction process of your home.

6. Make sure you receive Health and Safety advice when visiting the development and when you move in.

7. Invite you to attend a home demonstration prior to legal completion so that we can show you how to use your new home, appliances, fixtures and fittings to ensure that you are totally familiar with the running of your new home.

8. We will provide documents relating to guarantees.

9. Give you information about the Home Builders’ 10 years structural warranty.

10. Provide you with a helpful and efficient new homes customer care for 2 years after legal completion.

11. Aim to be professional, efficient, competent and helpful.

We want your experience with PORT Homes to be as smooth and stress-free as possible, and hope that the enclosed sets out our commitment to you. However, if you believe we have not acted within the spirit of the Charter, please contact us in writing and send your correspondence to our address below.

When contacting us to make a complaint please provide us with your full contact details and as much information about the complaint as possible. Your complaint will be acknowledged within three working days. Your complaint will be fully investigated and a response will be issued within ten working days.

PORT Homes
314 Hub 2
The Hartlepool Innovation Centre
Venture Court
Queens Meadow Business Park
Hartlepool
TS25 5TG

Copyright © 2022 PORT Homes