Customer Charter - PORT Homes

As well as buying a house, you're also buying an experience.

We want you to enjoy the entire process so when you first step into a port homes office, we strive to provide you with the best possible customer service. Our Customer Charter below describes the service and standards you should expect from us.

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Our Commitment To You...
1

Ensure that our marketing and advertising information is presented in jargon-free language that helps you make informed decisions.

2

Give you a copy of the Charter and the Consumer Code for Home Builders upon reservation of your property. Copies will also be displayed in our sales office and are available to download from our website.

3

Make your cancellation rights clear to you at the point of reservation.

4

Advise you who to contact at every stage of your purchase; from reservation and exchange. To legal completion and throughout the warranty period.

5

Provide you with regular updates on the construction process of your home.

6

Make sure you receive Health and Safety advice when visiting the development and when you move in.

7

Invite you to attend a home demonstration prior to legal completion so that we can show you how to use your new home, appliances, fixtures and fittings to ensure that you are totally familiar with the running of your new home.

8

We will provide documents relating to guarantees.

9

Give you information about the Home Builders’ 10 years structural warranty.

10

Provide you with a helpful and efficient new homes customer care for 2 years after legal completion.

11

Aim to be professional, efficient, competent and helpful.

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